Contact
Get in touch
A real person reads these. We aim to reply within 48 hours, usually sooner.
Which address
- hello@tickestra.com
- Anything general — questions about an event, a ticket that hasn’t arrived, or wanting to sell tickets with us.
- support@tickestra.com
- Data protection, terms, and formal complaints. We have one month to answer a data request by law, and this address is monitored for that.
Problem with a specific event?
Write to the organiser first — they ran it, they hold the money, and they can usually fix it in a message. Their address is on your ticket email, and replying to it reaches them. Our refunds and disputes page explains what we can do if they don’t help.
Our contact form isn’t running at the moment. Email hello@tickestra.com and we’ll get back to you.